FAQ's

Shipping & packaging

Shipping, packaging and insurance is included on all work over £400 in value and up to 50 x 70 cm in size.
Items over 50 x 70 cm must be crated.
Shipping prices:
UK £40 or by personal collection.
Europe £180
Asia £280
USA £280
 

Are reproductions of originals available?

Signed limited edition fine art reproductions of selected originals are available.  

Everyone a Winner size h 30 x w 70 cm price £175. Edition size 500.

Energy 14, Energy 15, Energy 18 and Energy 27 are all available and the reproduction size is the same as the original, h 70 x w 50 cm the price of each is £175. Edition size 500.

Other originals can be printed on request, please email me to ask about availability as some are not suitable for reproduction.

Please allow 2 weeks for delivery as each of these is printed to order.

What care should I take of my artwork?

All artwork is fragile – it’s called permanence and relates to the durability of the colours.  Oil paintings are the most robust although some will advocate that acrylics are even more so, watercolour and pastels are the least.  Whatever no work should ever be hung in a position where it is exposed to direct sunlight which over time will bleach the colour out of anything.  Pastels, inks and watercolours should be hung in positions where direct light is avoided, preferably in shaded locations as they are the most vulnerable.  My pastels are fixed and must be framed and behind glass, this protects the surface from damage. Some of my collages are covered in a resin which is very durable and contains a UV filter which protects the underlying materials.

The paints and pastels that I use for example Old Holland and Michael Harding oils and Sennelier, Terry Ludwig and Jacksons handmade pastels are all high quality and treated correctly should have a lifetime measured in hundreds of years.  The key is high pigment quality as it this to which time can be cruel, pigments that fade are called fugitive.

A word about Old Holland which I have used extensively – In 1985, following extensive research, Old Holland presented a revolutionary range of 168 oil paints, each with the highest degree of lightfastness. Traditional pigments were not lightfast and have been replaced with modern lightfast pigments with the same colour characteristics as the traditional ones. Thanks to the highest possible concentration of pigment in each colour, the paint has an unprecedented colour strength. Within the unique range, there is a wide range of opaque and transparent colours, each with the highest possible brilliance (intense) and clarity (clean) characteristics. The only medium used for these oil paints is cold-pressed extra virgin linseed oil, used to obtain optimum oxidisation (drying) of the paint. This increases durability and brushstroke spread. Together, these characteristics result in oil paints of unequalled quality.

Recently I have tried Michael Harding whose paint is described as paints made by hand, using techniques which date back to the days of the Old Masters. There is a very simple reason for this painstaking process. The creation of colours that are true and vibrant, and paint which was beautiful and durable. The greater the pigment content of paint the greater the resistance to fading. Nearly all manufacturers use various fillers to extend the volume of the oil paint — it may increase profits, but compromises on quality.

How long did that take?

A frequently asked question and the answer is – “as long as it takes”.  A piece may only take a few hours, but it has taken a lifetime to learn how to do it, the time taken is irrelevant and does not dictate the price either!

How will my artwork be packaged?

During delivery, your artwork will pass through many different hands and climates, correct packaging is therefore very important to ensure it arrives with you in perfect condition.

Unframed paintings

Large flat artworks that are 48″ x 48″ or larger will be packed in a custom made a crate. If you have any questions please don’t hesitate to contact me at enquiries@tomlundlack.co.uk.

Paintings smaller than 48” X 48” will be shipped wrapped in glassine paper or acid-free, archival tissue paper and inserted into a poly bag. The package will be wrapped in bubble wrap and then sandwiched between two layers of two-ply cardboard or ½” foam board.  This will be packed into a cardboard box and sealed with clearly marked ‘FRAGILE’ tape.

Every care will be taken to ensure that the work arrives in exactly the same condition as when it left my studio.

Framed paintings

Custom wooden crate if framed artwork is larger than 18”x24”

The work will be packed into a sturdy cardboard box or build a custom crate that will fit the framed painting plus approximately three (3) inches of space on all sides to accommodate the layers of protective bubble wrap.

If the work is glazed this will be removed and it will be the responsibility of the purchaser to replace it.  The framed painting will be wrapped painting in acid-free, archival tissue paper or glassine. And placed inside poly wrap or bag. Cardboard corner protectors will be added to protect the corners of the wrapped work and wrapped with three layers of bubble wrap.  This will be sandwiched with cardboard or foam board and placed inside a sturdy box. A very similar process is used for unframed work.

Flat artworks such as pastels and drawings.

These are delicate items and will be treated accordingly.  The artwork will be affixed to a piece of cardboard or foam board a little larger than the work being shipped.  It will be held in place by glassine corners taped to the board and a piece of glassine paper place over the work.  This protects and stops any movement in transit.

The wrapped artwork will be inserted between 2 pieces of foam board (or two-ply cardboard), forming a “sandwich “and bound together with tape. The covered artwork will arrive in cardboard with bubble wrap or wadded/shredded clean white paper to ensure that the artwork doesn’t shift during transit.

If you have any questions please don’t hesitate to contact me at enquiries@tomlundlack.co.uk.

Can I ask for a refund and how do I return artwork?

Your Legal Rights

When you purchase goods you have rights as a consumer.  These include the right to claim a refund, replacement, or repair where goods are faulty or incorrectly described.

Under the Consumer Contracts Regulations, you also have a right to cancel your order. To cancel, please contact me either by phone 07701 073453 or by email enquries@tomlundlack.co.uk.

Returns Policy

If you decide to cancel, the purchased artwork after it has been delivered the piece must be returned at your own cost within 7 days of cancellation and in its original condition.  Return shipping costs are the customer’s liability and will only be refunded if the artwork is damaged, faulty or not as described. I reserve the right to refuse a refund or exchange if the purchased work is not returned in its original condition.  

Do you take commissions?

When commissioning work I can work from photos, either your own, or I can visit for a photo shoot.  However, this is done the photographs must be high quality to provide sufficient information with which to work.  The crucial point is that I will need to meet you to discuss the project, preferably this should be at my studio so you can see a variety of my work and gain a good idea of the range. If you have commissioned work previously you will have a good idea of what to expect, if not it may see this as a rather daunting step, this is why meeting and discussing the project is so valuable.  It is an opportunity to ask questions and for me to understand what you are seeking to achieve.

Once the work is commissioned and the fee is agreed, 1/3 of the total cost will be required in advance. The advance is not refundable, the reason being that if a purchaser backs out at any point before the work is completed, there has still been an investment in labour, time and materials.  If you commission a piece of work from me it is important to note that you are buying into my style and technique and as with all art appreciation is very much a subjective judgement. It is important that you are is kept up to date, therefore, I will invite you to periodically view the work in progress; not every day, but perhaps three or four times during the course of completion. That way, concerns can be addressed before they get serious. Please allow enough time if the painting is for a specific date, at least 2 months is recommended.

I encourage dialogue at all times. You should feel comfortable asking questions and expressing opinions about the commission and its progress. I won’t change the look of the art from what we’ve initially agreed upon no matter how inspired I get!  

Prices

For a quote just get in touch and I will give you an estimate for your requirements. Prices do not include framing because this is such an individual thing as tastes vary so greatly.  Delivery is additional or you are welcome to visit and collect in person if this is convenient.,

Shipping and packing for all items over £400 up to picture sizes 70 x 50 cm.  
Items over that size must be crated Free to UK postcodes
Europe £180
Asia £280
USA £280
Other areas by quotation.  
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